ABSTRACT
This study examines the place of communication and employee’s performance in Microfinance Bank OOU. It highlights the impact of interdepartmental communication on employee performance; effect of communication on organization performance and also determines the effect of effective communication on employee performance in organization. The study was anchored on Organizational theory and Cybernetics theory. Descriptive survey design was adopted using questionnaire as the prime instrument to generate data (18) staff drawn from Olabisi Onabanjo University Microfinance Bank. Data generated was analysed using descriptive statistics such as simple percentage and Pearson Moment Correlation Coefficient. Findings from the study reveals that there is no statistical significant relationship between interdepartmental communication and organization employee performance. It shows that there is a statistical significant relationship between effective communication and organization performance. However, there is no statistical significant relationship between effective communication and employee performance. The negative result might as a result of lack of internal and personal communication among the employees. Among other recommendation is that organizations should regularly articulate it policies, goals and objectives to it workers in other to improve work performance.
TABLE OF CONTENTS
CHAPTER ONE: Introduction
1.1 Background to the Study
1.2 Statement of the Problems
1.3 Objectives of the Study
1.4 Research Questions
1.5 Research Hypotheses
1.6 Scope of the Study
1.7 Justification of the Study
1.8 Organization of Study
1.10 Operational Definition of Terms
CHAPTER TWO: LITERATURE REVIEW
2.0 Introduction
2.1 Theoretical Review
2.1.1 Organizational Theory
2.1.2 The Cybernetics Theory
2.2 Conceptual Review
2.2.1 Meaning of Communication
2.2.2 Effective Communication
2.2.3 Goals of Effective Organizational Communication
2.2.4 Organizational Communication
2.2.5 Types of Organizational communication
2.2.6 Interdepartmental Communication in Organization
2.2.7 Organizational Performance
2.2.8 The Place of Communication in Organizational Performance
2.2.9 Implications of Communication on Organizational Performance
2.2.10 Indepartmental Communications and Its Effect on Employee Performance
2.2.11 Effective Communication on Employee Performance
2.3 Empirical Review
CHAPTER THREE: METHODOLOGY
3.0 Introduction
3.1 The Study Area
3.2 Research Design
3.3 Population of the Study
3.3.1 Population Distribution
3.4 Sample Size and Procedure
3.5 Type of Data and Instrumentation for Data Collection
3.6 Validity and Reliability of Research Instrument
3.7 Method of Data Analysis
CHAPTER FOUR: DATA PRESENTATION, INTERPRETATION
AND ANALYSIS
4.0 Introduction
4.1 Analysis of Respondents’ Demographic Characteristics
4.2 Testing of Hypotheses
4.2.1 Hypotheses One
4.2.2 Hypotheses Two
4.2.3 Hypotheses Three
4.3 Discussion of Findings
CHPATER FIVE: Summary of Findings, Conclusion and Recommendations
5.0 Introduction
5.1 Summary of Findings
5.2 Conclusion
5.3 Recommendations
5.4 Suggestion for Further Studies
References
