ABSTRACT
This study examines effective communication as a strategy for enhancing organization performance. It highlights the impact of interdepartmental communication on employee performance; impact of effective communication on organization performance and also determines the effect of effective communication on employee performance in organization. The study was anchored on Organizational theory and Cybernetics theory. Descriptive survey design was adopted using questionnaire as the prime instrument to generate data (60) staff drawn of First City Monument Bank in Ijebu axis. Data generated was analysed using descriptive statistics such as simple percentage and Pearson Moment Correlation Coefficient. Findings from the study reveals that there is no statistical significant relationship between interdepartmental communication and organization employee performance (r-.024<0.05). It shows that there is a statistical significant relationship between Effective Communication and Organization Performance (0.557>0.05). However, there is no statistical significant relationship between effective communication and employee performance. The negative result might as a result of lack of internal and personal communication among the employees. Among other recommendation is that organizations should regularly articulate it policies, goals and objectives to it workers in other to improve work performance.
CHAPTER ONE: Introduction
1.0 Background to the Study
1.1 Statement of the Problems
1.2 Objectives of the Study
1.3 Research Questions
1.4 Research Hypotheses
1.5 Scope of the Study
1.6 Limitations of the Study
1.7 Justification of the Study
1.8 Organization of Study
1.9 Operational Definition of Terms
CHAPTER TWO: LITERATURE REVIEW
2.0 Introduction
2.1 Conceptual Review
2.1.1 Meaning of Communication
2.1.2 Effective Communication
2.1.3 Goals of Effective Organizational Communication
2.1.4 Organizational Communication
2.1.5 Types of Organizational communication
2.1.6 Interdepartmental Communication in Organization
2.1.7 Organizational Performance
2.1.8 The Impact of Effective Communication in Organizational Performance
2.1.9 Implications of Effective Communication on Organizational Performance
2.2 Theoretical Review
2.2.1 Organizational Theory
2.2.2 The Cybernetics Theory
2.3 Empirical Review
2.4 Historical Background of the Organization of Study
CHAPTER THREE: METHODOLOGY
3.0 Introduction
3.1 The Study Area
3.2 Population of the Study
3.2.1 Population Distribution
3.2.2 Sample Size and Procedure
3.3 Research Design
3.4 Type of Data and Instrumentation for Data Collection
3.5 Validity and Reliability of Research Instrument
3.6 Model Specification
3.7 Method of Data Analysis
CHAPTER FOUR: DATA PRESENTATION, INTERPRETATION AND ANALYSIS
4.0 Introduction
4.1 Analysis of Respondents’ Demographic Characteristics
4.2 Analysis and Interpretation of Questions Relating to Variables
4.3 Testing of Hypotheses
4.3.1 Hypotheses One
4.3.2 Hypotheses Two
4.3.3 Hypotheses Three
4.4 Discussion of Findings
CHAPTER FIVE: Summary of Findings, Conclusion and Recommendations
5.0 Introduction
5.1 Summary of Findings
5.2 Conclusion
5.3 Recommendations
5.4 Suggestion for Further Studies
REFERENCES
APPENDIX A: QUESTIONNAIRE
