ABSTRACT
The research was conducted to examine the effect of business environment on organisational performance. A descriptive survey research design was adopted for this study. The sample for this study comprised of thirty-seven (37) staff of Wema Bank Plc in Ago-Iwoye. A self-designed and validated structured questionnaire was used to gather data from the sampled population. The data gathered was subjected to statistical analysis using Pearson Moment Correlation Coefficient analysis. The findings revealed that there was no significant effect of internal business environment on organisational performance, there was no significant effect of external environment on organisational performance. Lastly, result revealed that there was no a significant composite effect of business environment on organisational performance. It was concluded both internal environment and external environment did not have significant effect on organisational performance. Hence, the study recommended that manager should improve on management level, worker welfare, consider government policies and improve on the technological equipment used for business in order to enhance organisational performance.
TABLE OF CONTENTS
CHAPTER ONE: Introduction
1.1 Background to the Study
1.2 Statement of Problem
1.3 Objective of the Study
1.4 Research Questions
1.5 Statements of Hypotheses
1.6 Justification of the Study
1.7 Scope of the Study
1.8 Limitation of the Study
1.9 Operational Definition of Terms
1.10 Organization of the Study
CHAPTER TWO: Literature Review
2.1 Conceptual Review
2.1.1 Meaning of Business Environment
2.1.2 Types of Business Environment
2.1.2.1 Internal Environment
2.1.2.2 External Environment
2.1.3 Organisational Performance
2.1.4 Measurement of Organisational Performance
2.1.4.1 Financial Perspective
2.1.4.2 Customer Perspective
2.1.4.3 Internal Business Perspective
2.1.4.4 Learning and Growth Perspective
2.2 Theoretical Review
2.2.1 The Systems Theory
2.2.2 The Corporate Social Responsibility (CSR) Theory
2.3 Empirical Review
2.4 Background of Wema Bank Plc
CHAPTER THREE: Methodology
3.1 The Study Area
3.2 Population of the Study
3.2.1 Population Distribution
3.2.2 Sample Size and Procedure
3.3 Research Design
3.4 Type of Data and Instrumentation for Data Collection
3.5 Validity and Reliability of Research Instrument
3.6 Method of Data Analysis
CHAPTER FOUR: Data Analysis, Results and Interpretation
4.1 Demographic Distribution of respondents
4.2 Analysis of Questionnaire Items
4.3 Testing of Hypotheses
CHAPTER FIVE: Summary of Findings, Conclusion and Recommendation
5.1 Summary of Findings
5.2 Conclusion
5.3 Recommendations
References
Appendices: Questionnaire
