ABSTRACT
This study examined conflict management and administrative staff productivity in Olabisi Onabanjo University, Ago-Iwoye. It specifically investigated the major causes of conflict among administrative staff in Olabisi Onabanjo University; examined the various conflict management strategies put in place in Olabisi Onabanjo University; analysed the relationship between various conflict management strategies and administrative staff productivity in Olabisi Onabanjo University; and highlighted the challenges against management strategies put in place in Olabisi Onabanjo University.
The population of this study comprised of all the administrative staffs in Olabisi Onabanjo University. Random sampling techniques was employed in selecting a total sample size of one hundred (100) administrative staff. The data generated for this study was analysed with the aid of descriptive and inferential statistics on Statistical Package for Social Science (SPSS).
Findings of this study among others revealed that there was no significant relationship between conflict management strategies put in place and administrative staff productivity. Findings also showed that poor communication, strongly negative behaviour, differences in values and goal differences are the cause of the conflict among administrative staff in Olabisi Onabanjo University.
The study concluded that administrative effectiveness in Nigerian universities is a function of effective conflict management strategies.
TABLE OF CONTENTS
CHAPTER ONE
1.1 Background to the Study
1.2 Statement of the Problem
1.3 Research Objectives
1.4 Research Questions
1.5 Significance of the Study
1.6 Scope of the Study
1.7 Operational Definition of Terms
CHAPTER TWO: LITERATURE REVIEW
2.1 Conceptual Review
2.1.1 Concept of Conflicts
2.1.2 Types of Conflict
2.1.3 Causes of Conflict
2.1.4 Concept of Management and Conflict Management
2.1.5 Conflict Management and Resolution Strategies
2.1.6 Staff Productivity
2.1.7 Impact of Conflicts on Universities Staff Effectiveness
2.2 Empirical Review
2.3 Theoretical Review
CHAPTER THREE: METHODOLOGY
3.1 Research Design
3.2 Population of the Study
3.3 Sample and Sampling Techniques
3.4 Instrumentation
3.5 Validity and Reliability of Instrument
3.6 Procedure for Data Analysis
3.7 Method of Data Analysis
CHAPTER FOUR: PRESENTATION OF DATA AND INTERPRETATION OF
RESULTS
4.1 Demographic Data of Respondents
4.2 Analysis of Research Questions
4.3 Summary of Findings
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary
5.2 Conclusion
5.3 Recommendations
REFERENCES
APPENDIX: QUESTIONNAIRE
