IMPACT OF MOBILE BANKING ON THE PERFORMANCE OF BANKING INDUSTRY IN NIGERIA

Globally, retail banks are entering a new era. Setting out a clear strategy is becoming more difficult as regulatory and political intervention changes the market structure, and banks are under enormous pressure to restore public confidence in the role that they play in society. As banks respond to these structural pressures across markets and strive to obtain a competitive advantage, the challenge remains to keep the customer experience and wider brand perceptions central to all strategic thinking; in terms of technology and service quality. This research is aimed at the analysing the impact of mobile banking in the banking industry of Nigeria. The research made use of both primary and secondary data instruments for data gathering; questionnaires were used for gathering primary data and the internet, organization’s website, Board minutes and brochures were means for secondary data collection. The population for the study was staff and customers of five Nigerian Banks and the sample was restricted to 150 respondents. Data was analyzed and presented in tabular and graphical forms; tables, and bar graphs. This research has reinforced that mobile banking service as a positive relation with the performance of banks by comparing pre-internet era and post-internet era.

TABLE OF CONTENTS

Chapter One                                                                                                 

1.1       Background to the Study

1.2       Statement of Problem

1.3       Objective of the Study

1.4       Research Questions

1.5       Research Hypothesis

1.6       Significance of the Study

1.7       Scope of the Study

Chapter Two

2.0       Introduction

2.1       History of E – Banking

2.1a     The Eighties: The early beginning

2.1.1b  The nineties: modern internet Banking

2.1.1c  The 2000’s the growth and acceptance

2.2       Conceptual framework

2.2.1    Mobile Banking Service

2.2.2    Mobile Banking Service Technology

2.2.2a  Mobile Banking Tools and Banking Model

2.2.3    Types and delivery channel of E- banking

2.2.4    Benefit of E – Banking

2.2.5    Electronic Banking Risk and Control

2.2.6    Mobile Banking and service delivery in the Nigerian Money deposit Bank

2.2.7    Challenges facing Mobile Banking Service in Nigeria Money deposit Bank

2.3       Theoretical Framework

2.3.1    Innovation Diffusion theory

2.3.2. The Theory of Reasoned Action and Its Derivatives in User Acceptance

2.3.3    Socio-Technical Systems Theory of Information Technology Acceptance

2.4       Empirical Review

Chapter Three                                                                                                          

3.1       Introduction

3.2       Research Design

3.3       Population of the Study

3.4       Sample and Sampling Techniques

3.5       Restatement of Research Question

3.6       Restatement of Research Hypothesis

3.7       Method and Sources of Data Collection

3.8       Method of Data Analysis

3.9       Limitations of Research Methodology

Chapter Four                                                                                                           

4.1.      Introduction

4.2. Presentation of Data

4.3: Data Presentation for the Selected Banks

4.4       Discussion of Findings

Chapter Five

5.1       Introduction

5.2       Summary of Findings

5.3       Conclusion

5.4       Recommendation

5.5       Suggestion for Further Studies

References

Appendix